FAQs

  • How long does it take for my order to ship?
Because we do not keep inventory for many of our natural products, most orders are made to order. All orders placed will take a minimum of 7 business days to produce, process and ship. Larger orders that include self care boxes, acne kits or sugar samplers will take a minimum of 10 business days to produce, process and ship. You will receive shipping and delivery updates via text/email after your order has been placed.

 

  • Why do I need to exfoliate?

Exfoliation is an important part of skincare. Not only does Ray’s Glow Sugar products get rid of dead skin cells, but they help eliminate ingrown hairs, acne, discoloration, and dark spots as well as cleaning the face from chemicals and bacteria. Please do not exfoliate more than 3 times per week.

 

  • How do I store the scrubs?

The best way to store Ray's Glow Sugar (especially the Oatmeal/Coatmeal scrubs) is in the refrigerator, but any cool storage place is fine. After the first use, the soaps can be stored normally in your bathroom soap holder.  All other products can be stored room temperature, but must not get too hot.

 

  • Which products work best for my skin?

The best way to find out which products work best for your skin type is by taking the Glow Quiz. The quiz will determine which exfoliate works best for your skin and from there, Angel Ray and her Glow Squad can point you in the right direction for your self-care journey.

 

    • What natural products do you use?

    Mainly brown sugar, oatmeal, and shea butter. None of the products I use contain GMOs, parabens, phthalates, toxins, allergens, or cruelty testing. Most ingredients are vegan except the goat's milk and honey which are used in the cleansing soaps.

     

    • How do I use the products? Can I use them daily?

    Each order comes with Glow Instructions for the products in the order. Many of our products, besides the exfoliating scrubs, are safe to use daily.

     

    Got a question? Chat with me by pressing the circle in the lower right corner of your screen.